Contact Us

At CollectibleDoll.store, we're committed to making your shopping experience enjoyable from beginning to end. Whether you have questions about a product, need assistance with an order, or simply want recommendations for the perfect collectible doll, our friendly customer support team is always ready to help.

We believe excellent customer service is just as important as offering beautiful products. Every inquiry is handled with care, professionalism, and prompt attention to ensure you receive the assistance you deserve.

Customer Support

Website:
collectibledoll.store

Email:
support@collectibledoll.store

Phone:
(613) 937-5194

Business Address:
2400 Rue Robitaille
Montréal, QC H4K 2V7
Canada

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays: Closed

We aim to respond to all email inquiries within 24 business hours.

Order Assistance

If you are contacting us regarding an existing order, please include:

  • Your order number
  • Your full name
  • The email address used during checkout
  • A brief description of your request

Providing this information allows our team to assist you as quickly as possible.

Shipping Information

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery: 7–10 business days
  • Order tracking provided once your package has been dispatched

Returns & Refunds

Your satisfaction is important to us.

If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order. Eligible items qualify for a free return and refund according to our Return & Refund Policy.

We're Here to Help

Whether you're searching for your next collectible, purchasing a thoughtful gift, or expanding your personal doll collection, we're honored to be part of your journey.

Thank you for choosing CollectibleDoll.store. We look forward to serving collectors and doll lovers around the world.

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