Refund policy

At CollectibleDoll.store, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.

30-Day Free Returns

We offer free returns and refunds within 30 days of receiving your order. To be eligible, items should be returned in good condition with any included accessories whenever possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days. Include your order number and photos of the product so we can resolve the issue as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your payment provider.

Exchanges

If you prefer a replacement instead of a refund, we'll gladly arrange an exchange based on product availability.

Non-Returnable Items

Returns may not be accepted for products that have been intentionally damaged, altered, or misused after delivery.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us:

Email: support@collectibledoll.store

We're committed to providing a simple, fair, and worry-free shopping experience for every customer.