Shipping policy

At CollectibleDoll.store, we're committed to delivering your order safely and efficiently, no matter where you are in the world.

Free Worldwide Shipping

We proudly offer free shipping on all orders worldwide, with no minimum purchase required.

Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery

Our standard delivery time is 7–10 business days. While we do our best to meet these estimates, shipping times may vary due to customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package throughout its journey.

Customs & Duties

International orders may be subject to customs duties or import taxes imposed by the destination country. Any applicable fees are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We'll work with our shipping partners to locate your package and provide a suitable solution.

Contact Us

For any shipping-related questions, please contact:

Email: support@collectibledoll.store

Phone: (613) 937-5194